You can find the exact internal dimensions of each backpack in the product description. These dimensions will help you to estimate whether your camera and accessories will fit safely inside.

You will also find videos on the product pages showing how much equipment fits in each model. We also regularly share packing videos on our social media to give you a realistic impression of the storage space.

Most popular cameras fit easily into our bags. We have tested our products with different models - from compact APS-C cameras to large full-frame bodies with standard zoom (e.g. 24-70 mm). Click on the link below to find out which backpack fits your camera.

→ To the LOULEX SIZE GUIDE

100% vegan microfiber leather 🌱

This choice allows us to do without animal leather and still use a first-class material that is not only durable, but also easy to care for and sustainable. And we assure you of this quality with our lifetime guarantee.

High-quality zippers from the world's leading company YKK are used.

• LOULEX 2.0: suitable for devices up to 16 inches
• Mini bag: suitable for devices up to 13 inches
• Organizer: suitable for devices up to 11 inches

Each backpack is unique, as each one is handmade under the highest standards of today.

All LOULEX bags are padded all round with a solid foam reinforcement. There is also a base plate made of hard and robust material. The inner compartments provide additional support and protection for all your camera equipment.

Yes, thanks to the smart Velcro system in the backpack, you can easily remove the dividers and use the backpack for other purposes.

1) Remove dust and dirt residues from the product with a lint-free, dry or only slightly damp microfiber cloth.

2) Every 3-6 months, the surface should be cleaned and maintained with a suitable protector. This protects the material from UV radiation and prevents material damage.

3) Avoid using a brush.

4) Avoid contact with sharp-edged objects. 

1) Select your preferred language on the main page of the store.🇩🇪🇪🇸🇬🇧🇫🇷🇮🇹

2) Update your browser 🔄

The checkout will now appear in your selected language.

No. You can redeem them at any time.

Yes. You can order the backpack normally through the site and then pick it up at the address below:

Upper Gate Square 14

72379 Hechingen

LOULEX

Shipping costs are of course not applicable.

Processing time is a maximum of 24 hours. After that, your order will be shipped with DHL / DHL international Premium or FedEx (USA / UK).
Please note the individual shipping time for pre-sale items.

Germany: 1-2 days

Europe Zone 1: 2-4 days

Europe Zone 2: 5-10 days

USA: 5-7 days

Rest of the world: 7-14 days

YES 🌱

Shipping is carried out via the DHL "GO GREEN" concept. This means that the emissions caused by shipping are offset by investments in global climate protection projects.

Yes we ship worldwide.

For orders outside Europe it is important to give the 100% correct address (Latin letters!) and telephone number.

Customers from the following countries must add this information to the address:

- Japan / Mexico / South Korea must enter the so-called "NumberCadastrode Pessoas Físicas(CPF) or Cadastro Nacional da Pessoa Jurídica(CNPJ) or PCCC" or the passport number.

- Italy: Codice Fiscale(CF) and its Posta Elettronica Certificata(PEC)

- China: Identity card number

For orders outside the European Union, import taxes may apply. Please check with the customs authorities in your home country.

For customers from the United Kingdom, import taxes may apply from 135 pounds.

30 days after purchase (see "Return Policy"). The item must be in its original condition to be eligible for return.

To return the product, please send it back to our business address in its original condition and send us the tracking number: info@loulex.eu

Members who have taken out a "Black Membership" with their order will receive free return shipping.

Address:

LOULEX GmbH
Linsenäcker 18
72379 Hechingen
Germany

Yes, changes are possible as long as the order has not yet been packed. Please contact our customer service as soon as possible.

After shipping, you will receive a tracking number by email, which you can use to track your order online at any time. Please note that it can sometimes happen that the shipping status is not updated immediately by the service provider - in such cases, the parcel is still on its way to you.

We accept a wide range of payment methods, including Visa, Mastercard, American Express, PayPal, Klarna, Sofortüberweisung, Apple Pay, Google Pay and Shop Pay. All available options are displayed in the checkout area.

Yes, we use secure and encrypted payment systems to protect your data. All transactions are encrypted and processed securely.

1. Check the zip code: Make sure that the zip code you enter matches the address stored at your bank exactly. This also applies to small differences, such as spaces.
2. Update your address at the bank: If you have recently moved, make sure that your bank has saved your current address including your new zip code. Otherwise there may be problems with payment authorization.
3. Select an alternative payment method: If the zip code is correct and the problem persists, try another payment method. Payments via PayPal or another card often work.
4. Contact customer service: If the problem persists despite these steps, the store's customer service can often help directly and offer options.

Yes, you can choose to pay in installments via Klarna or Paypal . Alternatively, you can contact our support team to discuss other options.

Yes, we can easily add a VAT number to the invoice after the purchase. If you have any questions about VAT numbers and tax details, we are always available to help. Simply contact our support team and we will be happy to help you.

A PREORDER is an advance order that allows you to secure your favorite product before the official launch date.

You order your product. You will then receive an order confirmation. As soon as your order is available, you will be notified and your order will be delivered.

You'll automatically receive a notification as soon as your order has been shipped.

All products are shipped within 24 hours.

Our 20-year warranty covers the repair or replacement of LOULEX products in the event of functional damage that impairs the use of the item, as well as demonstrable defects in manufacture or workmanship under proper use.

Functional damage such as:

• Dissolved seams on receipt of the product
• Zipper is jammed / zipper is not properly processed
• Problems with strap fasteners/rings
• Defective products
• Problems with buttons

This applies to all orders from 22.04.2024

The materials we use are characterized by the highest quality and are both robust and durable. With the right care and attention, you can prevent all damage.

Nevertheless, normal signs of wear and tear as well as damage caused by improper handling and/or willfulness, such as cuts/scratches during use and damage caused by chemicals, are excluded from the warranty as they cannot be repaired.

All LOULEX products in our range. Memobottles have a special warranty of 2 years. Find out more in the "Memobottle" section.

Contact our support team and we will help you with the next steps.

• Mix 1 part vinegar with 4 parts water in your memobottle.
• Shake the mixture so that it reaches all corners.
• Leave the bottle at room temperature overnight.
• Rinse them thoroughly with running water the next day.
• Alternatively, you can use cleaning tablets for bottles or a bottle brush with soap.

No, memobottles are not dishwasher safe. It is recommended to clean them by hand to ensure their longevity.

memobottles are not suitable for carbonated drinks, as the pressure can lead to leaks.

memobottles are made of high-quality Tritan plastic, which is BPA-free. This material is durable and environmentally friendly.

• LOULEX 2.0 backpack: memobottle A5, A6, A7
• LOULEX organizer bag: memobottle A5, A6, A7
• LOULEX Mini Bag: memobottle A5, A6, A7
• LOULEX Fanny Pack: memobottle A6, A7
• LOULEX Mini Fanny Pack: memobottle A7

memobottles come with a two-year manufacturer's warranty. This warranty covers manufacturing defects and ensures that you receive a high-quality and flawless product.