FAQs

You will find the exact interior dimensions of every backpack in the product description. These dimensions help you estimate whether your camera and your accessories will fit safely.

You will also find videos on the product pages showing how much gear fits into each model. We also regularly share packing videos on our social media that give you a realistic impression of the storage space.

Most common cameras fit into our bags without any problem. We tested our products with different models – from compact APS-C cameras to large full-frame bodies with a standard zoom (e.g. 24–70 mm). Click the link below and find out which backpack suits your camera.

→ To the LOULEX SIZE GUIDE

100 % vegan microfibre leather 🌱

This choice allows us to avoid animal leather while still using a premium material that is not only durable but also easy to care for and sustainable. And we back this quality with our 2-year warranty and the extended 10-year warranty.

High-quality zippers from YKK, the world's leading company, are used.

• LOULEX 2.0: suitable for devices up to 16 inch
• Mini Bag: suitable for devices up to 13 inch
• Organizer: suitable for devices up to 11 inch

Every backpack is one of a kind, because each one is handmade to the highest standards of today.

All LOULEX bags are padded all round with a reinforcement of firm foam. In addition, a base plate made of hard, robust material is built in. The inner compartments give extra hold & protection for all your camera gear.

Yes. Thanks to the smart hook-and-loop system in the backpack you can easily take out the dividers and use the backpack for something else.

1.) Remove dust and dirt from the product with a lint-free, dry or only slightly damp microfiber cloth.

2.) Every 3-6 months the surface should be cleaned and cared for with a suitable protector. This protects the material from UV radiation and prevents damage to the material.

3.) Avoid using a brush.

4.) Avoid contact with sharp-edged objects. 

1.) Select your preferred language on the main page of the shop.🇩🇪🇪🇸🇬🇧🇫🇷🇮🇹

2.) Refresh your browser 🔄

The checkout now appears in the language you selected.

No. You can redeem them at any time.

Yes. You can order our products through the site as usual and then pick them up at the following address:

LOULEX GmbH
Linsenäcker 18
72379 Hechingen
Germany

No shipping costs apply.

Processing time is a maximum of 24 hours. Your order is then handed over to DHL / DHL international Premium or FedEx (USA / UK) for delivery. 
Please note the individual shipping time for pre-order items.

Germany: 1–2 days

Europe Zone 1: 2–4 days

Europe Zone 2: 5–10 days

USA: 5-7 days

Rest of the world: 7–14 days

YES 🌱

Shipping runs under the DHL "GO GREEN" scheme. That means: the emissions caused by shipping are offset through investments in climate protection projects worldwide.

Yes, we ship worldwide.

For orders outside Europe it is important to give a 100% correct address ( latin letters !) and phone number.

Customers from the following countries must add this information to the address:

- Japan / Mexico / South Korea must enter the so-called "numberCadastro de Pessoas Físicas(CPF) or Cadastro Nacional da Pessoa Jurídica(CNPJ) or PCCC" or the passport number.

- Italy: Codice Fiscale(CF) and their Posta Elettronica Certificata(PEC)

- China: ID card number

Import taxes may apply to orders outside the European Union. Please check with the customs authority in your home country.

For customers from the United Kingdom, import taxes may apply from 135 pounds.

30 days after purchase (see "Right of return " ). The item must be in its original condition to be taken back.

For returns, please send the product back in its original condition to our business address and send us the tracking number: info@loulex.eu

Members who took out a "Black-Membership" with their order get free return shipping.

Address:

LOULEX GmbH
Linsenäcker.18
72379 Hechingen
Germany

Yes. Changes are possible as long as the order has not been packed yet. Please contact our customer service as soon as possible.

After shipping you will get a tracking number by email that lets you follow your order online at any time. Please note that sometimes the shipping status is not updated immediately by the service provider – in such cases the parcel is already on its way to you.

We accept a wide range of payment methods, including Visa, Mastercard, American Express, PayPal, Klarna, Sofortüberweisung, Apple Pay, Google Pay und Shop Pay. All available options are shown at checkout.

Yes, we use secure and encrypted payment systems to protect your data. All transactions are encrypted and processed securely.

1. Check the postal code: Make sure the postal code you entered matches the address stored with your bank exactly. This also applies to small differences such as spaces.
2. Update your address with your bank: If you moved recently, make sure your bank has saved your current address including the new postal code. Otherwise there may be problems with payment authorization.
3. Choose an alternative payment method: If the postal code is correct and the problem persists, try a different payment method. Payments via PayPal or another card often work.
4. Contact customer service: If the problem persists despite these steps, the shop's customer service can often help directly and offer options.

Yes, via Klarna or Paypal you can choose payment in installments. Alternatively you can contact our support to discuss further options.

Yes, we can easily add a VAT number to the invoice after purchase. We are available at any time for all questions about VAT numbers and tax details. Just contact our support and we will be happy to help.

A PREORDER is an advance order that lets you secure your favorite product before the official sales start.

You order your product. Then you get an order confirmation. As soon as your order is ready to ship, you will be notified and your order will be delivered.

The following items are currently in Presale:

• LOULEX Handbag Black
• LOULEX Handbag Brown
• LOULEX Double Strap Black
• LOULEX Double Strap Brown

Shipping is expected to start from November 9th. Pre-order now.

All products are shipped after a maximum of 24 hours.

In addition to our regular 2-year warranty we offer an extended warranty of 10 years in total. It covers repairs or replacement of LOULEX products in case of functional damage that affects the use of the item, as well as demonstrable manufacturing or workmanship defects under proper use.

Functional damage such as:

• Seams coming apart when you receive the product
• Zipper jams / zipper not properly finished
• Problems with strap fasteners/rings
• Defective products
• Problems with buttons

This applies to all orders from 22.04.2024

The materials we use are of the highest quality and are both robust and durable. With the right care and attention you can prevent any damage.

Nevertheless, normal signs of wear as well as damage caused by improper handling and /or intent, such as cuts / scratches during use and damage from chemicals, are excluded from the warranty, because they cannot be repaired.

All LOULEX products in our range. Memobottles have a separate warranty of 2 years. More on this in the "Memobottle" section.

Contact our support and we will help you with the next steps.

• Mix 1 part vinegar with 4 parts water in your memobottle.
• Shake the mixture so that it reaches every corner.
• Let the bottle stand overnight at room temperature.
• Rinse it thoroughly under running water the next day.
• Alternatively you can use cleaning tablets for bottles or a bottle brush with soap.

No, memobottles are not dishwasher-safe. Hand washing is recommended to ensure their durability.

memobottles are not suitable for carbonated drinks, because the pressure can cause leaks.

memobottles are made from high-quality Tritan plastic that is BPA-free. This material is durable and environmentally friendly.

• LOULEX 2.0 backpack: memobottle A5, A6, A7
• LOULEX Organizer-Bag: memobottle A5, A6, A7
• LOULEX Mini Bag: memobottle A5, A6, A7
• LOULEX Fanny Pack: memobottle A6, A7
• LOULEX Mini Fanny Pack: memobottle A7

memobottles have a manufacturer's warranty of two years. This warranty covers manufacturing defects and makes sure that you get a high-quality, flawless product.