You can find the exact internal dimensions of each backpack in the product description. These measurements will help you determine whether your camera and accessories will fit securely.

In addition, you'll find videos on the product pages showing how much equipment fits into each model. We also regularly share packing videos on our social media, giving you a realistic idea of the storage space.

Most common cameras fit perfectly in our bags. We’ve tested our products with various models—from compact APS-C cameras to large full-frame bodies with standard zoom lenses (e.g., 24–70 mm). Click the link below to find out which backpack is right for your camera.

→ To the LOULEX SIZE GUIDE

100% vegan microfiber leather 🌱

This choice allows us to do without animal leather and still use a first-class material that is not only durable, but also easy to care for and sustainable. And we assure you of this quality with our lifetime guarantee.

We use high-quality zippers from YKK, the world's leading manufacturer.

• LOULEX 2.0: suitable for devices up to 16 inches
• Mini bag: suitable for devices up to 13 inches
• Organizer: suitable for devices up to 11 inches

Each backpack is unique because each one is handmade to the highest standards available today.

All LOULEX bags are fully padded with sturdy foam reinforcement. They also feature a base plate made of hard, durable material. The interior compartments provide additional support and protection for all your camera gear.

Yes. Thanks to the smart Velcro system in the backpack, you can easily remove the dividers and use the backpack for other purposes.

1.) Remove dust and dirt from the product using a lint-free, dry, or slightly damp microfiber cloth.

2.) Every 3–6 months, the surface should be cleaned and treated with a suitable protector. This will protect the material from UV rays and prevent damage.

3.) Avoid using a brush.

4.) Avoid contact with sharp objects.

1.) Select your preferred language on the shop's main page.🇩🇪🇪🇸🇬🇧🇫🇷🇮🇹

2.) Refresh your browser 🔄

The checkout page will now appear in the language you selected.

No. You can redeem them at any time.

Yes. You can order the backpack as usual through the website and then pick it up at the following address:

Upper Gate Square 14

72379 Hechingen

LOULEX

Shipping costs are, of course, waived.

Processing time is up to 24 hours. After that, your order will be shipped via DHL / DHL International Premium or FedEx (USA / UK).
Please note the specific shipping times for pre-order items.

Germany: 1–2 days

Europe Zone 1: 2–4 days

Europe Zone 2: 5–10 days

USA: 5-7 days

Rest of the World: 7–14 days

YES 🌱

Shipping is handled through DHL’s “GO GREEN” initiative. This means that the emissions generated by shipping are offset through investments in global climate protection projects.

Yes, we ship worldwide.

When ordering from outside Europe, it is important to provide a completely accurate address (in Latin characters!) and phone number.

Customers from the following countries must include this information in their address:

- Japan, Mexico, and South Korea must enter their so-called " Cadastro de Pessoas Físicas (CPF) or Cadastro Nacional da Pessoa Jurídica (CNPJ) or PCCC" or their passport number.

- Italy: Tax ID (CF) and Certified Email (PEC)

- China: ID card number

Import taxes may apply to orders shipped outside the European Union. Please check with the relevant customs authority in your country.

For customers in the United Kingdom, import taxes may apply on orders of £135 or more.

14 days after purchase (see "Return Policy"). To be eligible for a return, the item must be in its original condition.

To return the product, please send it back in its original condition to our business address and provide us with the tracking number: info@loulex.eu

Members who have purchased a "Black Membership" with their order are eligible for free returns.

Address:

LOULEX GmbH
Jahnstr. 14
72406 Bisingen
Germany

Yes. Changes can be made as long as the order has not yet been packed. Please contact our customer service as soon as possible.

Once your order has shipped, you will receive a tracking number via email, which you can use to track your order online at any time. Please note that sometimes the shipping status may not be updated immediately by the service provider—in such cases, the package is nevertheless already on its way to you.

We accept a wide range of payment methods, including Visa, Mastercard, American Express, PayPal, Klarna, Sofortüberweisung, Apple Pay, Google Pay, and Shop Pay. All available options will be displayed at checkout.

Yes, we use secure and encrypted payment systems to protect your data. All transactions are encrypted and processed securely.

1. Check the ZIP code: Make sure the ZIP code you entered matches the address on file with your bank exactly. This includes even minor differences, such as spaces.
2. Update your address with the bank: If you have recently moved, make sure your bank has your current address on file, including your new ZIP code. Otherwise, you may encounter issues with payment authorization.
3. Choose an alternative payment method: If the ZIP code is correct and the problem persists, try another payment method. Payments via PayPal or another card often work.
4. Contact customer service: If the problem persists after following these steps, the store's customer service team can often assist you directly and provide solutions.

Yes, you can choose to pay in installments via Klarna or PayPal. Alternatively, you can contact our support team to discuss other options.

Yes, we can easily add a VAT number to the invoice after the purchase. If you have any questions about VAT numbers or tax information, we’re always here to help. Just contact our support team, and we’ll be happy to assist you.

A presale is a pre-order that allows you to secure your favorite product before the official launch.

You place your order. You will then receive an order confirmation. As soon as your order is ready for shipment, you will be notified and your order will be shipped.

Once your product is available, we will notify you and your order will be shipped.
All LOULEX items are currently in stock.

All products are shipped within 24 hours. Please note that this is a pre-order.

Our 20-year warranty covers the repair or replacement of LOULEX products in the event of functional damage that impairs the item’s use, as well as proven manufacturing or processing defects when used properly.

Functional damage such as:

• Seams came apart upon receipt of the product
• Zipper stuck / Zipper not functioning properly
• Problems with strap fasteners/rings
• Defective products
• Problems with buttons

This applies to all orders placed on or after April 22, 2024

The materials we use are of the highest quality and are both sturdy and durable. With proper care and attention, you can prevent any damage.

However, normal wear and tear, as well as damage caused by improper handling and/or vandalism—such as cuts or scratches incurred during use and damage caused by chemicals—are excluded from the warranty, as they cannot be repaired.

All LOULEX products in our range. Memobottles come with a separate 2-year warranty. For more information, see the "Memobottle" section.

Contact our support team and we will help you with the next steps.

• Mix 1 part vinegar with 4 parts water in your memobottle.
• Shake the mixture so that it reaches all corners.
• Leave the bottle at room temperature overnight.
• Rinse them thoroughly with running water the next day.
• Alternatively, you can use cleaning tablets for bottles or a bottle brush with soap.

No, memobottles are not dishwasher-safe. We recommend washing them by hand to ensure they last a long time.

Memobottles are not suitable for carbonated drinks, as the pressure can cause leaks.

Memobottles are made of high-quality Tritan plastic, which is BPA-free. This material is durable and environmentally friendly.

• LOULEX 2.0 backpack: memobottle A5, A6, A7
• LOULEX organizer bag: memobottle A5, A6, A7
• LOULEX Mini Bag: memobottle A5, A6, A7
• LOULEX Fanny Pack: memobottle A6, A7
• LOULEX Mini Fanny Pack: memobottle A7

memobottles come with a two-year manufacturer's warranty. This warranty covers manufacturing defects and ensures that you receive a high-quality and flawless product.